Holztiger Surprise

We’ve been customers here a long time and have had our Holztiger subscription for 4 years. Unfortunately due to several months of extremely delayed shipping, zero communication, multiple duplicates even though we are promised not to get duplicates, and never hearing back from customer service about order inquiries, we had to cancel our subscription. The second week of June we still hadn’t received our April&May subscription and I had emailed customer service with no response, after a week of waiting I tried to contact someone in the Facebook group with no reply. Another few days went by without reply and I finally was able to reach someone via Instagram but it still took several days for someone to assist me. I completely understand that things are tough right now for everyone, especially small businesses. But, it doesn’t cost much to have good customer service and I shouldn’t have to go way out of my way to get answers about why my order from over two months ago still hasn’t shipped. Normally I don’t leave bad reviews but several others have also inquired on in reply to my Facebook inquiry with no answers as well and it’s just super frustrating that loyal paying customers aren’t getting any responses or updates about their orders that are almost 3&4 months late. If an email had been sent explaining things were delayed and we were given an estimated time frame, I would have been completely okay with that but nothing was sent. I was happy with the assistance I received when I was able to contact someone and I am grateful for that but it definitely wasn’t a good experience after being such a long time customer.

This was our first month with the subscription and we have been so happy with the toys we received!! She is still a little young but we love stacking them up and knocking them down. Such amazing quality and so fun seeing which animals we got!

I have been charged for months of my subscription with sometimes never getting a delivery. I have had to email this company multiple times to follow up on our orders. There is no set date for when they ship out the subscription box. It’s random
And different every month and sometimes they forget months. For $30 you would think oh wow that’s a good deal 2 toys. No it’s not they send the tinest ones that are worth nothing. You’re better off just buying what you like from other boutiques. They are not professional or prompt.

I love the wooden animals and not knowing which ones we are getting but ot takes forever to ship !!!!!! 😫😫😫😫I get charged the 2nd of the month and it usually doesn’t ship till like the last day of the month.

Highly recommend signing up! Great quality toys that will be cherished for years to come!